Sterra MY

Yes, we do. Just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to request for a brochure to be sent through your email.

You can visit our roadshow locations at:

Sterra Roadshow IPC
LG1.PC05, (near Boost Juice) LG1 Floor, Ikano Power Centre (IPC) Shopping Centre, 2,
Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor.

OR

Pavilion Bukit Jalil

PCA1.06, Orange Zone, Level 1, 2, Persiaran Jalil 8, Bukit Jalil, 57000 Kuala Lumpur (in front of Russel Taylors electrical shop lot 1.74).

OR

Sterra MyTown Cheras

PC07 (Near Spotlight), Level 2, No.6, Jalan Cochrane, Cochrane Seksyen 90, 55100 Cheras, Kuala Lumpur.

These purifiers work by blowing air through a filter, which removes any particles that may be present in your air. If there are virus-filled droplets in your air, then the filter will also strain out these droplets.

Ion Tech neutralizes free radicals and this is recommended for people who has a respiratory problems while UV Tech air purifier uses UV-C light to instantly destroy bacteria and viruses and some sort of toxins that's in the air.

Covers up to 80m² in floor area.

It has a sleep mode setting which operates as silent as a soft whisper

There wil be a RM$150 off the 2nd units onwards

There will be a RM$150 referral credit to the referrer after the unit has been delivered

You will receive a call and WhatsApp message from our customer service. You can follow up with the WhatsApp message for order status. You may aslo email us at hello@sterra.my, chat with us in Facebook/Instagram or message/call us at our WhatsApp or customer service line at +60 3-9078 5318.

You will receive a message within 48 hours via email after placing your order.

We deliver within Klang Valley and the whole Peninsular Malaysia

You can select the shipping option during checkout.

Delivery is FREE!

Delivery driver will call or whatsapp customer to rearrange the delivery but driver always call or whatsapp customer before delivery. If any changes in delivery time by customer before delivery, arrangement will be made accordingly.

Yes, you can. just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to update your delivery address.

For orders within Klang Valley area it will be 8 working days. Peninsular Malaysia area orders will be 10 working days

Simply select the product(s) you'd like to purchase add them to cart, fill in your delivery details and proceed to checkout

Yes a confirmation email will be sent upon payment completion.

Your order will be processed and you will receive a message about delivery within 48 hours through WhatsApp after placing your order.

Yes we have Atome and GrabPay Later as our installment plan partner. All you need to do is create an account to enjoy the split payment.

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

You can choose from the different payment methods depending on where you will purchase:

If purchased online, you can choose from:

• Credit card - Visa/Mastercard
• Atome: 3 months split payment
• Grab: 4 months split payment

If purchased from the roadshow, you can choose to use the following:

• Credit Card - Visa/Mastercard
• Touch and Go
• Boost
• Shopee Pay

* Grab pay: Full payment only as the split payment is only available for online purchase

* Atome: 3 months split payment

* CIMB: 6-12 months installment plan

* Maybank: 6-24 months installment plan

GrabPay Later is one of our installment payment plan partner. Using GrabPay Later, you can split your transaction into 4 monthly payments at 0% interest rate.

The product includes 1 years warranty

Redeem your extended warranty in just 3 simple steps:

1. Take a photo of yourself with your new Sterra product.
2. Post your photo and review on Facebook, Instagram, or Twitter #sterramy and answer this question in your caption:
   Why do you love your new Sterra product?
3. Register your post link to https://tinyurl.com/sterramyredeem.

OR,

1. Share your photo and review on our https://sterra.my website.
2. Contact us at hello@sterra.my and share the screenshot of your review.

Answer; Yes, we do. Just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to request for a brochure to be sent through your email.

You can visit any of these 3 roadshow locations at:
IOI Mall Puchong
PC-S13 (In front of Tealive S17)
Level 2, Carnival court, IOI Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor. to see the product.
LG1.PC05 (June 1 to Aug 31 only),
(near Boost Juice) LG1 Floor, Ikano Power Centre (IPC) Shopping Centre, 2, Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor.

OR

Pavilion Bukit Jalil

PCA1.06, Orange Zone, Level 1, 2, Persiaran Jalil 8, Bukit Jalil, 57000 Kuala Lumpur (in front of Russel Taylors electrical shop lot 1.74).

OR

Sterra MyTown Cheras

PC07 (Near Spotlight), Level 2, No.6, Jalan Cochrane, Cochrane Seksyen 90, 55100 Cheras, Kuala Lumpur.

These purifiers work by blowing air through a filter, which removes any particles that may be present in your air. If there are virus-filled droplets in your air, then the filter will also strain out these droplets.

Sterra Moon can cover up to 35m2 (Suitable for bedrooms, living rooms, meeting rooms)

Sterra Moon’s wind speed can be controlled using the Control Sphere/Eye. By putting it at a low speed mode using the SmartLife App or by rolling the eye to nearly closing the sphere, Sterra Moon will operate in silent mode.

All of the air purifiers are equipped with removing dust particles, odour when cooking, smoking, and pet dander. All 3 purify the air through the medical filter and release good and healthy air.

The differences between the 3 are the following:

Coverage:

• Breeze: 80 sqm
• Moon: 35 sqm
• Mars: 10 sqm

Recommendation

• Sterra Breeze is highly recommended to use in the living room with all bedrooms open. Bedrooms must not be blocked by the passageway as it will not allow the purification process.
• Sterra Moon is highly suitable for room use.
• Sterra Mars has the most space-saving is very suitable for small bedrooms, walk-in closets, bathrooms, or small office

Smart Life App

• Sterra Breeze: Has both manual and app usage. There are also buttons on the machine if the customer doesn’t want to use the app.
• Sterra Moon: Has app usage only to activate and control. The eyeball is used to operate the machine. There are no buttons.
• Sterra Mars: Manual and app usage. There are also buttons on the machine if the customer doesn’t want to use the app.

The filter lasts about 2200 hours assuming the air purifier is switched on for 6-8 hours, the filter is expected to last for 9-12 months. However, filter replacement duration also depends on the environment where the air purifier is placed at. Hence, please check the filter periodically to ensure the air purifier is working at its best condition. You’ll know to change the filter when the eye ring color flashes and changes to a red color. The filter used is not washable.

For cleaning and storage, pls follow the following

• Ensure the air purifier is powered off and unplugged from the power source
• Take the filter out and use a dry cloth to gently wipe off any dust from the surface
• Use a soft cloth with a neutral cleanser to clean away any dust from the surface of the air purifier
• Ensure that the filter is not wet before installing it into the air purifier
• If the air purifier is not to be used for a long time, ensure that it is dry before putting a dust cover over it and placing it in a cool and well-ventilated place
• If the air purifier is not used for a long time, please turn on the air purifier for a few minutes from time to time
• Ensure that no water, liquid or objects drop into the air purifier while cleaning the air outlet

It is not the same size. The Sterra Moon filter is 225 x 225 x 170mm while the Sterra Breeze filter is 215 x 215 x 256mm

It is normal to smell a plastic smell when the air purifier is switched on for the first time. If the air purifier emits an unpleasant smell after a long period of time, it might be due to a dusty filter or the filter plastic that hasn't been removed. Hence, please check the filter if the plastic has been removed, or clean and replace the filter.

Ozone is a gas rather than a particle,and Sterra Mars will not remove it from the air nor will be harmful. Our HEPA-13 filter has no effect on ozone levels, Our HEPA-13 filters are designed to remove 99.97 percent of all particles that are 0.3 microns in diameter from the air.

Our UV tech ills/inactivates airborne bacteria, mould, viruses and pathogens by destroying their DNA/RNA using UV-C, Meanwhile our Ion exchange variant will release healthy ions to bind with airborne viruses, dust particles, Free radicals and pollen for easy cleanup

The UV is housed within the air purifier. Hence, the unpurified air will pass through the UV before release as purified air

If you are looking for a machine to remove unpleasant odours more effectively, you may choose the Ion version. On the other hand, if you are looking to remove bacteria and viruses more effectively, you may consider the UV version. That being said, both machines are still capable of removing bacteria, viruses and unpleasant odours.

Sterra Moon Air Purifier removes dander, not the fur. Dander in fur causes allergies. Even though fur are still there, they become “harmless” because dander is not on the fur. This is why you don't need to vacuum the fur. The very fine pet fur that can squeeze through the air inlet of the air purifier are removed along with the dander but the air purifier doesn't physically remove majority of the fur, only dander.

Yes there will be different bundle discounts for buying more than 1 Sterra Moon. Be sure to check out Sterra Moon in the product’s page to see our different bundle offers

Unfortunately, there is no trade-in offer for Sterra Moon at the moment.

You will receive a call and WhatsApp message from our customer service. You can follow up with the WhatsApp message for order status. You may also email us at hello@sterra.my, chat with us in Facebook/Instagram or message/call us at our WhatsApp or customer service line at +60 3-9078 5318.

You will receive a message within 48 hours via email after placing your order.

We deliver within Klang Valley and the whole Peninsular Malaysia

You can select the shipping option during checkout.

Delivery is FREE!

Delivery driver will call or whatsapp customer to rearrange the delivery but driver always call or whatsapp customer before delivery. If any changes in delivery time by customer before delivery, arrangement will be made accordingly.

Yes, you can. just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to update your delivery address.

For orders within Klang Valley area it will be 8 working days. Peninsular Malaysia area orders will be 10 working days

Simply select the product(s) you'd like to purchase add them to cart, fill in your delivery details and proceed to checkout

Yes a confirmation email will be sent upon payment completion.

Your order will be processed and you will receive a message about delivery within 48 hours through WhatsApp after placing your order.

Yes we have Atome and GrabPay Later as our installment plan partner. All you need to do is create an account to enjoy the split payment.

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

The following payment methods are available when purchasing online

• iPay88 Malaysia
• Atome: 3 months split payment
• Grab: 4 months split payment

Sterra Moon includes 1 year manufacturer’s warranty.

Redeem your extended warranty in just 3 simple steps:

1. Take a photo of yourself with your new Sterra product.
2. Post your photo and review on Facebook, Instagram, or Twitter #sterramy and answer this question in your caption:
   Why do you love your new Sterra product?
3. Register your post link to https://tinyurl.com/sterramyredeem.

OR,

1. Share your photo and review on our https://sterra.my website.
2. Contact us at hello@sterra.my and share the screenshot of your review.

Yes, we do. Just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to request for a brochure to be sent through your email.

You can visit our roadshow at:

IOI Mall Puchong
PC-S13 (In front of Tealive S17)
Level 2, Carnival court, IOI Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor. to see the product.

OR

Pavilion Bukit Jalil

PCA1.06, Orange Zone, Level 1, 2, Persiaran Jalil 8, Bukit Jalil, 57000 Kuala Lumpur (in front of Russel Taylors electrical shop lot 1.74).

OR

Sterra MyTown Cheras

PC07 (Near Spotlight), Level 2, No.6, Jalan Cochrane, Cochrane Seksyen 90, 55100 Cheras, Kuala Lumpur.

Sterra Y Tank Water Purifier -Tabletop variant is only RM 1,299.00 (RM 1,100 SAVINGS; Original Price: RM 2,399.00)

Inclusive of:

• 1 Year Warranty worth RM 225.00
• Receive RM 960.00 Worth of filters for free
• Free Delivery and Installation worth RM 600.00

Sterra Y Tank Water Purifier -Standing variant is only RM 1,599.00 (RM 1,400 SAVINGS; Original Price: RM 2,999.00)

Inclusive of:

• 1 Year Warranty worth RM 225.00
• Receive RM 960.00 Worth of filters for free
• Free Delivery and Installation worth RM 600.00

We will contact you Within 24 hours (working days) after submitting the order via call or WhatsApp to set an installation appointment We will arrange delivery and installation according to the agreed appointment.

It can be checked during the call to set the installation appointment, which is within 24 hours (working days) after submitting the order.

Delivery and installation are within 2-5 working days. We will contact you within 24 hours (working days) after submitting the order to set up an appointment and have it installed ASAP.

No need for a site visit. You can take a few photos of the location where you would like to install the purifier and then send them to us. We will be able to advise you from there.

Yes, as long as it is within 5m from the water point and 1.5m from the electrical point.

For orders within Klang Valley area it will be 8 working days. Peninsular Malaysia area orders will be 10 working days

• For any Sterra water purifier, it can be put on hold for a maximum of 6 months upon purchase.
• Free installation will only be applicable within 6 months upon purchase. after 6 months there’s a fee of RM300.

Simply select the Sterra Y Tank Water Purifier variant and color that you'd like to purchase and add it to your cart, fill in your delivery details and proceed to checkout

Yes a confirmation email will be sent upon payment completion.

Your order will be processed and will get a call or a message via WhatsApp within 24 hours (working days) for the installation appointment

Yes we have Atome and GrabPay Later as our installment plan partner. All you need to do is create an account to enjoy the split payment.

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

You can choose from the different payment methods depending on where you will purchase:

If purchased online, you can choose from:

• Credit card - Visa/Mastercard
• Atome: 3 months split payment
• Grab: 4 months split payment

If purchased from the roadshow, you can choose to use the following:

• Credit Card - Visa/Mastercard
• Touch and Go
• Boost
• Shopee Pay

* Grab pay: Full payment only as the split payment is only available for online purchase

* Atome: 3 months split payment

* CIMB: 6-12 months installment plan

* Maybank: 6-24 months installment plan

GrabPay Later is one of our installment payment plan partner. Using GrabPay Later, you can split your transaction into 4 monthly payments at 0% interest rate.

The water in the water purifier will not be automatically drained.

1. Please turn the heating and cooling switches at the back of the machine off.
2. Turn off the power to the machine and remove the power cord.
3. Turn off the water supply.
4. Press against each nozzle to dispense water in the machine.
5. Once no more water is dispensed, turn on the water supply and wait for about 3 minutes for the water to flow into the machine.
6. Press against the hot water nozzle (red nozzle) and check if water is dispensed from this nozzle.
7. Once water is dispensed, you may plug the power cord, turn the power, heating and cooling switches on. The water is now ready for drinking.

The filters can last for 12 months or 10,000L whichever comes first.

Sterra will contact you every 12 months to remind you that your filters need replacing and to arrange an appointment to replace the old filters + flushing of the new filters.

It is recommended to flush the filters if the machine is not used for 7 days. Otherwise, the next time the filters are flushed will be during filter replacement.

Yes we do offer a FREE 1 Year Warranty of the product worth RM 225.00

Redeem your extended warranty in just 3 simple steps:

1. Take a photo of yourself with your new Sterra product.
2. Post your photo and review on Facebook, Instagram, or Twitter #sterramy and answer this question in your caption:
   Why do you love your new Sterra product?
3. Register your post link to https://tinyurl.com/sterramyredeem.

OR,

1. Share your photo and review on our https://sterra.my website.
2. Contact us at hello@sterra.my and share the screenshot of your review.

Yes, we do. Just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to request for a brochure to be sent through your email.

You can visit any of these 3 roadshow locations at:

IOI Mall Puchong
PC-S13 (In front of Tealive S17)
Level 2, Carnival court, IOI Mall Puchong, Batu 9, Jalan Puchong, Bandar Puchong Jaya, 47170 Puchong, Selangor. to see the product.
LG1.PC05 (June 1 to Aug 31 only),
(near Boost Juice) LG1 Floor, Ikano Power Centre (IPC) Shopping Centre, 2, Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor.

OR

Pavilion Bukit Jalil

PCA1.06, Orange Zone, Level 1, 2, Persiaran Jalil 8, Bukit Jalil, 57000 Kuala Lumpur (in front of Russel Taylors electrical shop lot 1.74).

OR

Sterra MyTown Cheras

PC07 (Near Spotlight), Level 2, No.6, Jalan Cochrane, Cochrane Seksyen 90, 55100 Cheras, Kuala Lumpur.

These purifiers work by blowing air through a filter, which removes any particles that may be present in your air. If there are virus-filled droplets in your air, then the filter will also strain out these droplets.

Sterra Mars can cover up to 10 sqm which is the size of a standard bedroom.

Sterra Mars has a sleep mode setting which operates as silent as a soft whisper.

All of the air purifiers are equipped with removing dust particles, odour when cooking, smoking, and pet dander. All 3 purify the air through the medical filter and release good and healthy air.

The differences between the 3 are the following:

Coverage:

• Breeze: 80 sqm
• Moon: 35 sqm
• Mars: 10 sqm

Recommendation

• Sterra Breeze is highly recommended to use in the living room with all bedrooms open. Bedrooms must not be blocked by the passageway as it will not allow the purification process.
• Sterra Moon is highly suitable for room use.
• Sterra Mars has the most space-saving is very suitable for small bedrooms, walk-in closets, bathrooms, or small office

Smart Life App

• Sterra Breeze: Has both manual and app usage. There are also buttons on the machine if the customer doesn’t want to use the app.
• Sterra Moon: Has app usage only to activate and control. The eyeball is used to operate the machine. There are no buttons.
• Sterra Mars: Manual and app usage. There are also buttons on the machine if the customer doesn’t want to use the app.

The wind speed button can be put on Sleep mode wherein the release of purified air will be at its lowest. The machine also operates at a very quiet mode, less than or equal to 49dB, which is as quiet as a library.

The filter lasts about 2200 hours. You’ll know to change the filter when the ring color flashes and changes to a red color. The filter used is not washable.

For cleaning and storage, pls follow the following

• Ensure the air purifier is powered off and unplugged from the power source
• Take the filter out and use a dry cloth to gently wipe off any dust from the surface
• Use a soft cloth with a neutral cleanser to clean away any dust from the surface of the air purifier
• Ensure that the filter is not wet before installing it into the air purifier
• If the air purifier is not to be used for a long time, ensure that it is dry before putting a dust cover over it and placing it in a cool and well-ventilated place
• If the air purifier is not used for a long time, please turn on the air purifier for a few minutes from time to time
• Ensure that no water, liquid or objects drop into the air purifier while cleaning the air outlet

The power consumption will not be huge, which is just 35W, around the same consumption when charging devices such as smartphones.

Sterra Mars is suitable for small rooms, can place on a table without consuming a lot of space and is very portable. On top of that it has a 360 degree airflow in contrary to other purifiers which only blows air upwards or at a certain angle.

If the light is flashing and in red, it means that the filter needs to be changed. When changing the filter, please make sure to remove the filter packaging before use. The purifier should be turned on and unplugged before removing and installing the new filter.

It is normal to smell a plastic smell when the air purifier is switched on for the first time. If the air purifier emits an unpleasant smell after a long period of time, it might be due to a dusty filter or the filter plastic that hasn't been removed. Hence, please check the filter if the plastic has been removed, or clean and replace the filter.

Ozone is a gas rather than a particle,and Sterra Mars will not remove it from the air nor will be harmful. Our HEPA-13 filter has no effect on ozone levels, Our HEPA-13 filters are designed to remove 99.97 percent of all particles that are 0.3 microns in diameter from the air.

Yes there will be different bundle discounts for buying more than 1 Sterra Mars. Be sure to check out Sterra Mars in the product’s page to see our different bundle offers

Unfortunately, there is no trade-in offer for Sterra Mars at the moment.

You will receive a call and WhatsApp message from our customer service. You can follow up with the WhatsApp message for order status. You may also email us at hello@sterra.my, chat with us in Facebook/Instagram or message/call us at our WhatsApp or customer service line at +60 3-9078 5318.

You will receive a message within 48 hours via email after placing your order.

We deliver within Klang Valley and the whole Peninsular Malaysia

You can select the shipping option during checkout.

Delivery is FREE!

Delivery driver will call or whatsapp customer to rearrange the delivery but driver always call or whatsapp customer before delivery. If any changes in delivery time by customer before delivery, arrangement will be made accordingly.

Yes, you can. just send an email to hello@sterra.my, chat with us in Facebook/Instagram, or message/call us at our WhatsApp or customer service line at +60 3-9078 5318 to update your delivery address.

For orders within Klang Valley area it will be 8 working days. Peninsular Malaysia area orders will be 10 working days

Simply select the product(s) you'd like to purchase add them to cart, fill in your delivery details and proceed to checkout

Yes a confirmation email will be sent upon payment completion.

Your order will be processed and you will receive a message about delivery within 48 hours through WhatsApp after placing your order.

Yes we have Atome and GrabPay Later as our installment plan partner. All you need to do is create an account to enjoy the split payment.

Atome is our installment payment plan partner. Using Atome, you can split your transaction into 3 monthly payments at 0% interest rate.

The following payment methods are available when purchasing online

• iPay88 Malaysia
• Atome: 3 months split payment
• Grab: 4 months split payment

Sterra Mars includes 1 year manufacturer’s warranty.

Redeem your extended warranty in just 3 simple steps:

1. Take a photo of yourself with your new Sterra product.
2. Post your photo and review on Facebook, Instagram, or Twitter #sterramy and answer this question in your caption:
   Why do you love your new Sterra product?
3. Register your post link to https://tinyurl.com/sterramyredeem.

OR,

1. Share your photo and review on our https://sterra.my website.
2. Contact us at hello@sterra.my and share the screenshot of your review.